A quick chat can make a difference

A chat at your local library might seem a small thing but if you feel you need a bit of support, it could have a big impact.

Oxfordshire's libraries are so much more than books - they're a chance to learn new skills, get help with technology and getting online, join groups and activities and find out about wider community groups and activities.

But a quick chat with one of the team can mean they also become a lifeline to get support for some of the worries that many of us have.

Here when you need it

Having a conversation with someone who is properly listening can be life changing. It can help us rethink our work, our health and wellbeing, how we manage stress, our future plans, and how we connect with others. 

These conversations can happen anywhere and at any time. And our library teams are trained to recognise when someone may need extra support even if the conversation is about something entirely different.

They have information to help you know where to turn next - everything from mental health and wellbeing support to financial, addiction and housing advice.

Interested in training for your team?

Making Every Contact Count (MECC)  – a programme helping library staff and volunteers support people through everyday conversations – is giving our teams the skills they need to help people across the county.

The difference MECC is making to our libraries. Could your organisation benefit too?

• More than 5,060 MECC conversations have taken place in 2026
• Oxfordshire libraries have delivered 500 health and wellbeing activities attended by more than 5,500 people so far this year
• Every one of our 44 public libraries has a MECC "champion" 
• Libraries are helping people improve digital skills and access online services, such as helping people to learn how to use the NHS app

Find out more about Making Every Contact Count (MECC) and how it could work in your organisation.